The #1 Hotel Chatbot in 2023: boost direct bookings

chat bot hotels

While chatbot is a good communication tool, hoteliers still need to have a qualified support team to answer more detailed questions. Thus, providing both options can give customers what they want and need. Live chat is a medium that allows hotel guests to communicate with support agents or service representatives in real-time. 57% of customers find live chats with humans to be more effective in solving their issues or handling their needs.

chat bot hotels

We also used custom regex expressions to recognize novel utterances and redirected the flow. Information about various immigration processes and programs is easily accessible through the bot, enriching the overall user experience. We collaborated with the ISA Migration dev team to encode form data from the chatbot, so that the leads can be stored in their chat bot hotels existing custom CRM. Custom validation of phone number input was required to adapt the bot for an international audience. ISA Migration also wanted to use novel user utterances to redirect the conversational flow. Recruitbot features a friendly UI that engages candidates and a screening process that automatically qualifies candidates for the next process.

More from Aditi Garg and Chatbots Magazine

In fact, you’re working your way up to growing and acquiring loyal customers. Believe it or not, the cost of acquiring a new customer is much more than retaining an existing one. Hence, “Giving a 15% discount on direct bookings will make you more money than a booking from an OTA costing you 15% commission”. For the benefit of those, a computer programme backed by artificial intelligence is taught to mimic human conversations — and that’s what we call a chatbot! It lets you chat via text, show off images, promotions and get things done.

As part of the community, you’ll get the chance to shape the magazine. Our front page is informed by the number of upvotes the various features get from registered users. Consider a customer who enjoys an early morning coffee and is traveling in the morning with a spouse, who is likely to reach the hotel in an hour’s time. Looking closely at this technology trend, it seems like your next brand interaction will likely not be with a human being. In fact, Gartner Predicts, 85% of the interaction will be managed without a live person.


A feature that is sometimes overlooked by hotel owners seeking the right AI chatbot is concierge functionality. When a hotel bot can offer this, guests can use their smartphone and your chat feature to request assistance. Machine learning capability can be highly beneficial, enabling a hotel bot to improve continuously. For example, the bot can improve its language recognition skills through artificial intelligence and regular interactions. Moreover, it will be able to offer intelligent answers to questions, even if it has not been set up to deal with them, and will then be able to gradually self-correct on any mistakes or errors it makes.

chat bot hotels

While you are taking a call and answering about check-in time, you might be missing another call for a group reservation. Or, you might not be paying enough attention to the person waiting in front of you. HiJiffy’s chatbot communicates in more than 100 languages, ensuring efficient communication with guests from all over the world. It should be noted that HiJiffy’s technology allows for a simple configuration process once the chatbot has been previously trained with the typical problems that most hotels face. It is important that your chatbot is integrated with your central reservation system so that availability and price queries can be made in real-time.

Leave a Reply

Your email address will not be published. Required fields are marked *